Submit a service request online, by email, phone, or fax.
A HappyDoors representative may attempt to troubleshoot the problem and if we are unable to do so, we will assign a service vendor.
Vendors will be given your contact information.
You should be given the vendors contact information, but if not, request it immediately.
If a vendor has not contacted the tenant within a few hours, a tenant should contact the vendor directly to setup an appointment.
Vendors are often busy assisting other customers and usually do not spend much time in their office; therefore its important for tenants to be proactive and call/text the vendors.
Vendors often times work during normal business hours and you may have to make changes to their schedule to accommodate the vendor.
Tenants need to coordinate with the vendor to provide access, which can include, but not limited to:
Tenant making themselves available to meet with the vendor.
Having a friend or family member meet with the vendor.
At the tenant’s discretion, give the vendor access to the property by:
Leaving a key hidden somewhere
Providing the vendor with a garage door code
Using a lockbox
Meet with the vendor somewhere to give them a set of keys
Failure to show at an appointment can mean a charge to you. Therefore, be certain to call the vendor as soon as possible if you are unable to make the appointment.
If you do not hear from a vendor or repairperson within 2 – 3 business days, contact HappyDoors and inform them that a vendor has not contacted you.
After a repair has taken place, if you have trouble, contact HappyDoors and state you had a recent repair but there is still a problem.
Recent repair means within the last 60 days and recent pest control work means within 30 days.
If you fail to report an unsolved recent repair, and there is further damage or expense, you may be responsible for the cost, per the agreement.
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