Here is the general contact information for HappyDoors Property Managment. Communication makes a difference in any area of life, and it can only enhance your tenancy by letting HappyDoors know what you need.
Use email, telephones, the HappyDoors website, or written correspondence to contact us. What is important is that you DO contact us when you need assistance. Remember HappyDoors is here to help you
Telephone calls during office hours
During office hours, listed on the next page, there is normally a live person to answer your call. Please reference your property address and state the reason for your call so that someone can assist you, or direct your call to the right party. Our team may not be available or in the office. If this is the case, please leave us a message as detailed below.
If during the day you reach our voice mail system, this is usually because our team is assisting other customers. It’s important to leave a message, complete with your name, property address, brief description why you are calling, and the telephone number(s) where HappyDoors can reach you. Why monitor voice messages and emails periodically and someone will get back to you. The benefit of a voice mail system is the ability to leave a message twenty-four hours a day, seven days a week.
After hours calls
Of course, the voice mail system will take all messages after hours.
Please call our office for all maintenance emergenices. While we monitor emails and online service requests, they are often addressed on a first come basis. During normal office hours, immediately state if you have an emergency. Please listen to our phone system as it will help direct you to our maintenance department which can assist with emergencies. If you reach the HappyDoors voice mail system during office hours, or after the office is closed, its important to leave a message as referenced above. Emergencies include, but not limited to, ongoing water leaks that cannot be stopped or flooding. For fires or robberies, please contact 911 first and then follow up with our office to report the incident. Other emergent issues such as no hot water or AC are important to us. However, they do not impose an immediate threat to you, the property, other others, are important to us. Theses types of issues do not require immediate/instant response as they do not pose imminent damage to the property or affect health and safety in the same sense as a fire or flood. Such items that will be processed the next business day.
Please remember that all Work Orders should be in writing, unless it is an emergency. You can access a work order online at the HappyDoors website, www.happydoorspropertymanagement.com, at the HappyDoors office, and in this tenant handbook.
Change of information
It is important that you notify HappyDoors of any changes in telephone, fax, cell numbers, or email.
Email is a great way to communicate and we request that you send your email address to firstname.lastname@example.org. HappyDoors will put your email address in our database. This enables our team to contact you quickly and efficiently, and when needed, send you important information.
The HappyDoors website, www.happydoorspropertymanagement.com, contains important information for tenants. Visit it regularly to use the Tenant services. There, you can easily submit a work order request, pay your rent, download important documents, and more. Please note that theses services are provided by an independent third party and are subject to change. You can send emails to HappyDoors directly at email@example.com.